Customer Score & NPS

One of the most important modules of a data-driven analytics program is the Customer Score.

The modules include measuring customer satisfaction and experience and identify strategies to improve overall customer performance.

VALURA software collects, quantifies and reports customer feedback with rich visuals on VALURA dashboard. Action plans are created based on the conducted analysis.

Reports created by VALURA are presented to all decision-makers from the field team to upper management. The system collects customer feedback automatically by sending questionaries with a mobile-friendly interface.

With refined question sets to be answered in just one minute, improve your customer experience and loyalty. Track your performance periodically.

VALURA Customer Score is more than a survey; it is an effective listening process.

You can have a simple, flexible and strong platform with VALURA software to attract your customers.

VALURA Customer Scores offers;

  • + Segmenting customers for loyalty,
  • + Identify dissatisfied and risky customer groups,
  • + Compare industry and competitor scores,
  • + Identify customer loyalty improvement factors,
  • + Monitor improvements in product, service and entire customer journey,
  • + Make data-driven business decisions with strong and prediction-based customer analytics,
  • + Monitor customer experience and development for operational targets,

Join the Corporate Performance Analysis System now.

Customer Score

Customer Score / NPS

VALURA INDEX is a scoring system that measures shareholders' performance to maximize company value, as well as the company's potential.

VALURA Index is the combination of Financial Performance Analysis, InvestMeter, 360° Business Analysis, Customer Score, and NPS and HR Score performances.

The Customer Score and NPS reveals the loyalty of the customers, their motivation to be a reference to the business and their expectations from the business.

The adjacent chart shows the average, lowest and highest scores of all VALURA companies.